Fr/En

Who we are

Colorado is a multi-sector consultancy specializing in improving customer relations and the customer experience.

Thanks to our partnerships with leading brands, we can rely on BEST PRACTICES international to guarantee solutions made-to-measure, durable and aligned with your business objectives.

For over 20 yearswe support our customers with proven methodologiesinvolved at every stage of their projects: from initial diagnosis at strategic recommendationsto the change management and the operational management.

Together, let's build smooth, efficient experiencesin line with your strategic objectives.

Our history

2003

Creation of Colorado

2009

Acquisition of 100% Satisfaction

Customer research specialist, which becomes the ConsumerLab branch.

2013

Acquisition of InterView Innovative

Marketing research and consultancy institute.

2017

Integration of Comdata Group

5ᵉ European BPO and CRM player.

2021

Colorado Conseil & Solutions

A specific branch dedicated to consulting, and one to Customer Feedback Management.

2022

Redesign of visual identity

Colorado is sporting new colors, more in line with its positioning and ambitions.

2023

Integration of the Konecta Group

Spanish-speaking leader in BPO and customer relationship solutions, number 6 worldwide in the market.

2024

Colorado Conseil & SatisFactory

Colorado Solutions becomes SatisFactory, forming a separate entity from Colorado Conseil. The two companies operate as autonomous sister structures.

The values that guide us

Our inspiration mountain values to guide our approach.

This positioning reflects our commitment to offering solutions that combine expertise, pragmatism and co-construction.

Our inspiration mountain values to guide our approach.

This positioning reflects our commitment to offering solutions that combine expertise, pragmatism and co-construction.

Authenticity & Expertise

Like mountaineers who master the intricacies of every terrain, we offer our customers proven methodologies combined with an in-depth understanding of industry challenges.

Field Intelligence & Humility

Like mountain people who assess objective risks, we offer a pragmatic, results-oriented approach, with customer satisfaction at the heart of our methodology. 

Collective effort & Commitment

Similar to the joint efforts required to reach a summit, we we emphasize co-construction and shared commitment. We offer you the expert profiles you need to successfully complete each assignment. 

Sens & Solidarité

Like solidarity mountaineers, we ensure that our solutions are economically viable, pragmatic and adapted to your needs. We support you at every stage of your project, and favor collaborative approaches.

Dynamic & preserved environment

Like a living mountain ecosystem, we are evolving in an environment
business in perpetual change. We adopt agile methods and keep a constant watch to anticipate innovations.  

Our commitments

Liability

Conscious of our responsibility towards sustainable economic development, we are committed to applying high ethical standards, with respect for our customers, employees and partners.

Respect

We are striving for a future that respects people, the environment and the principles of rigorous governance.

Ethics

To consult all our policies, covering areas such as ethics, diversity, safety and sustainability, we invite you to download the official documents from our Group website.

Join us

At Colorado, we cultivate a culture of exchange and sharing, where skills and expertise complement each other to achieve ambitious goals.

Like mountain climbers working together towards the summit, we value the power of teamwork and mutual enrichment in overcoming challenges.

With an approach based on discovery, commitment and solidarity, we move forward together to explore new perspectives and build authentic, fruitful collaborations.

Ready to scale new heights together?

Download a resource